Order by 10:00pm Saturday to receive your meals on Monday. Meals prepared and delivered every Monday.

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Frequently Asked Questions

Please use the the quick links below to find FAQ. If you still require assitance please contact us.

 

Ordering

 

 
Meals can be ordered through our website directly or through our stockists. Order cut off times are in place to ensure we can prepare fresh ingredients for the cooking and delivery days. Currently delivery to pick-up locations and homes take place every Monday.  
  • Orders for Monday delivery must be made (either online or through stockists) by Saturday 10pm.

 

 
Currently, all our stockists allow for orders to be made directly through them. This option is at the discretion of the stockist / pick-up location and is subject to change.

 

 
Orders are delivered to pick-up / stockist locations on Mondays. The availability for pickup depends on the stockists opening hours. Some fitness studios may operate outside of regular office hours. For this reason we recommend contacting your stockists to confirm a collection time. The meals are all prepared and delivered in the same day and generally will arrive at the pickup locations in the morning. When the meals are delivered all customers that have ordered through the website will be notified by email that their order is ready for collection.

 

 
Once we receive payment for an order on a specific date we will ensure it is available at the pick-up location that day. Here, the meals will remain in the stockist’s fridge for two (2) days. If the meals are unclaimed and we are unable to arrange something with you, the meals will then be collected and returned to the Fitmeals Australia kitchen. You will then need to contact us to arrange collecting the meals. If this is not done within an additional two (2) days the meals will be disposed of in line with our health and safety policy. More information regarding our returns and refunds policy can be found on the Fitmeals Australia website.

 

 
From www.fitmealsaustralia.com.au you can access your subscriptions by clicking on the person icon at the top right of the webpage. From your profile, you will be able to re-order and manage subscriptions. This page will allow you to customise various aspects of your subscription including cancelling your subscription completely.

 

 

Shipping

 

 
Before you place your order, please refer to the “Stockists” link in the menu. Here you will be able to view the stockists and their opening hours (hours may vary from our website information) **IMPORTANT** Stockist operating hours may affect the availability of when you can collect your order.
 
In the checkout section of our website you will be prompted to either choose delivery or pickup from a stockist.

 

 
Yes, Fitmeals Australia does deliver directly to customer homes. The delivery region is Brisbane, The Redlands, Logan, Ipswich and most of the Gold Coast. You can check if we deliver to your suburb from the checkout section.
 
The delivery window is: Monday (Orders in by 9:00pm prior Saturday): 10:00am to 7:00pm
 
If a delivery is taken to a home and no-one is available to receive the order the meals will be left in a safe place near the front door/reception. Meals will be kept within a Styrofoam container (with ice packs). The container will keep the meals at a suitable temperature for up to six (6) to eight (8) hours. It is then the customers responsibility to refrigerate the meals within a timely manner.
 
If you need to make changes to your order in terms of pick up location / delivery. Please contact us prior to the delivery day.

 

 
Home delivery times depend greatly on order sizes and delivery locations. We are unable to provide more specific delivery times to customers.
 
However, generally deliveries to locations in The Redlands area will receive their orders earlier in the day and greater Brisbane region can expect to receive their delivery in the afternoon.

 

 
No. We are happy to collect the boxes and ice packs during your next orders delivery. Simply, have the boxes and ice packs ready to swap over with our driver, or leave them out for our driver to collect.

 

Products

 

 
No, Fitmeals Australia prides itself on being able to offer high quality fresh meals at competitive prices. We recommend consuming the meals within five (5) days of picking up your order, however freezing meals yourself can extend its shelf life.

 

 
We recommend storing the food in their containers in the fridge until they are to be consumed. As the meals are freshly prepared, they should be consumed within five (5) days of receiving your order. Freezing the meals upon receiving them can extend the storage life, however they will lose some freshness. Keep in mind that some meals will freeze better than others. (e.g. We recommend freezing curry over stir fry meals).

 

 
We recommend storing the food in their containers in the fridge until they are to be consumed. As the meals are freshly prepared, they should be consumed within five (5) days of receiving your order. Freezing the meals upon receiving them can extend the storage life, however they will lose some freshness. Keep in mind that some meals will freeze better than others. (e.g. We recommend freezing curry over stir fry meals).

 

 
All our meals are prepared with taste and health in mind. We receive overwhelming positive feedback on the flavour in our meals. However, depending on the meal and serving type chosen may affect the overall flavour of a meal. If you feel you need a little extra kick, we recommend adding some chilli sauce (little to no calorie brands) or some dry condiments to suit your tastes. This will ensure your meals calorie / kilojoule intake will remain within your fitness goals.

 

 
Yes, however some food requirements have not been incorporated into our menu as of yet. Currently, many meals will be shown as gluten free and/or dairy free on the menu. If you have specific allergies or other specific food requirements and are unsure about what you can order, feel free to contact us at info@fitmealsaustralia.com.au and we will be happy to guide you in your options.

 

 
Fitmeals Australia provide a "Fitness" range of meals that are portion and calorie controlled to cater to varying fitness goals. These meals will have specific macro-nutrient ratios and strict ingredient monitoring to assist with achieving balanced weight management goals.
 
"Lifestyle" meals are less strict with calorie/kilojoule and macro-nutrient breakdowns, however are still balanced and portion controlled. These meals work well in conjunction with "Fitness" meals to create a varied and sustainable meal plan.

 

Stockists

 

 
Do you own or manage a supplement store, gym or convenience store? At the moment Fitmeals Australia is looking for stockists in the south Brisbane, Logan and Redlands areas (Not in this region? That is ok, feel free to contact us as we are quickly expanding our regions). By utilising Fitmeals Australia you will be able to generate: Foot traffic to your business Significant profits with generous margins A new avenue for income that compliments your existing business

 

 
By supporting Fitmeals Australia you are supporting local business. Your success, is our success and we will work closely with stockists to ensure mutual growth. By supporting local and the Fitmeals Australia business model, we are able to offer a product with: Possibly no outlay for your business No long-term storage requirements Free delivery to stockists Fresh meals prepared and delivered the same day (No frozen meals) Minimal time requirements to implement into your business operations

 

 
We are currently developing and improving many areas of our business with the aim to provide the highest quality product that satisfies all our customers possible needs. Customers can enjoy: Portioned meals to suit fitness goals healthy and fresh meals cooked locally and delivered to stockists on the same day they are prepared. Macro-nutrient breakdown with fitness goals in mind Affordable with no cooking or portioning hassles No contracts / order as much or as little as you like Can be purchased completely online Variety of meal options with additional seasonal menu items

 

 
What are you waiting for? Get in on the action before it's too late. You can contact us through our website or via email at info@fitmealsaustralia.com.au